Most appraisal offices are small -
meaning that it’s typically just the appraiser or maybe an employee or two. When you have such a small office your returning clients (typically AMCs) and the clients that will refer you to others (the personal appraisals) will be looking for top notch customer
service. Of course they want an appraiser who will do the job the correct way and not miss things but it’s so much more than that.
you are not good at customer service you aren’t going to keep clients. And I know that customer service can cover a wide range of things that you have to do and remember but if you make it an every day practice it will start to become natural. A few easy steps
you can take are as follow:
Address people by name as much as possible
Use please and thank you
Follow up with people when needed
Show up on time to appointments
Turn in work on time
Make sure you are checking in with clients to make sure they don’t have questions
don’t know about you but I like feeling like I am welcome to ask questions, especially when it has something to do with a job that I don’t know much about and if we are honest not everyone can tell you what an appraiser does - nor should they have to. Being
a kind, prompt and open person will make life easier for you as the appraiser and it will make your clients want to work with you. It doesn’t take much to stand apart from others when you continuously work on your customer service.